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Frequently Asked Questions (FAQ)

Find answers to the most common questions below.

Delivery time depends on the shipping company and the delivery area.
We work with trusted local shipping partners covering major cities.

Order confirmation usually takes 1 to 3 business days.
After confirmation, delivery is completed according to the shipping schedule communicated to you.
You will receive updates via email or phone from our customer service team.

Currently, Flexiva delivers only within the country, and to selected cities listed on the delivery page.

However, you may request international delivery by contacting our team via WhatsApp.
Please provide:

We will assist you with pricing based on available international freight forwarders not yet registered on the store.

Please refer to our Return & Exchange Policy for full details.

If a manufacturing defect is confirmed, the product can be returned according to our policy.
Shipping costs related to the return are calculated based on the shipping company.
The return shipping cost is refunded to the customer.
The product value refund follows the terms stated in the return policy.

Yes. Flexiva offers special pricing for bulk orders.

For bulk pricing and availability, please contact us directly via the Contact Us page.

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